Coursera Plus Annual is 40% Off — Ends July 13.

Class Central is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

Google

Conversation Design Fundamentals

Google via Google Skills

Go to class Write review
CodeSignal Ad

Learn the Skills Netflix, Meta, and Capital One Actually Hire For

Learn More → DataCamp Ad

AI Engineer - Learn how to integrate AI into software applications

Learn More →

Overview

Google, IBM & Meta Certificates – 40% Off
One plan covers every Professional Certificate on Coursera.
Unlock All Certificates
This course explores the foundational principles of conversation design to craft engaging and effective chatbot experiences that emulate human-like experiences.

Syllabus

  • Architect a Conversation: Planning Your design
    • Making Conversation Sound Human
    • What is Conversation Design
    • Types of Conversations: Open-Ended and Goal-Oriented
    • Using GenAI or Traditional Deterministic Agents
    • Conversation Design Process
    • Conversation Design Documents
    • Architect a Conversation Quiz
  • Design the Foundation and Structure: Conversation Scripts
    • Planning Conversation Scripts
    • Designing the Template
    • Writing the Opening Sequence
    • Handling Pre-Expansions and Disambiguations
    • Writing the Main Sequence
    • Writing the Closing Sequence
    • Design the Foundation and Structure Quiz
  • Add Reinforcements and Decoration
    • Adding a Persona
    • Enhancing Chatbot Interactions
    • Repairing the Conversation
    • Escalating to Live Agents
    • Rejecting the request
    • Add Reinforcements and Decoration Quiz
  • Review Conversation Design Fundamentals
    • Review Conversation Design Fundamentals
  • Your Next Steps
    • Claim credential

Tags

Reviews

Start your review of Conversation Design Fundamentals

Go to class

Never Stop Learning.

Get personalized course recommendations, track subjects and courses with reminders, and more.

Sign up for free
Someone learning on their laptop while sitting on the floor.