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Building a Virtual Agent with Dialogflow CX

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Overview

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Discover flows in Conversational Agents and learn how to build deterministic chat and voice experiences with language models. Explore key concepts like drivers, intents, and entities, and how to use them to create conversational agents.

Syllabus

  • Building Blocks of a Virtual Agent
    • Getting started
    • What is a steering agent?
    • Understanding the big picture
    • Conversational agents review sheet
    • Building blocks quiz
  • Training the Virtual Agent
    • Drivers, intents, and entities
    • Build a taxonomy
    • Build the virtual agent for training
    • Best practices for intents and entities
    • Training the virtual agent quiz
  • Steering the Virtual Agent to Take Action
    • Overview of agent structure
    • Parameters
    • Routes and route groups
    • Events
    • Fulfillments
    • Transitions
    • Routing logic and evaluation order
    • Steering the virtual agent Quiz
  • Recommended Practices for Building Your First Steering Agent
    • Design head intent collection
    • Build disambiguations
    • Recommended practices quiz
  • Building Your First Conversational Agents Agent
    • Build a basic Conversational Agent Flow
  • Your Next Steps
    • Claim credential

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