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Sell Outcomes Not Features

Coursera via Coursera

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Overview

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This course helps B2B sales professionals experienced in creating or presenting sales decks and participating in B2B sales conversations to shift from feature-led presentations to outcome-driven value conversations. You will practice converting product-centric decks into KPI-focused value decks, then evaluate and defend those decks using peer feedback and buyer decision criteria. Through short videos, readings, coach dialogues, and hands-on activities, you will build the skills needed to make value clear, credible, and defensible—so buyers can justify decisions internally and move forward with confidence.

Syllabus

Sell Outcomes Not Features

In this module, you shift from feature-led selling to value-outcome selling. You examine why feature-heavy presentations slow buyer decisions and learn how quantified outcomes reduce effort and increase clarity. Through guided reflection and a hands-on deck conversion activity, you translate product capabilities into measurable business impact aligned to buyer KPIs.

Evaluating and Defending the Right Deck

In this module, you move from creating value-based content to evaluating and defending it. You explore how buyers assess value and why confidence alone does not secure commitment. Using structured criteria, peer feedback, and deck comparisons, you practice selecting and defending a KPI-focused sales deck based on evidence.