Overview

Google, IBM & Meta Certificates – 40% Off

One plan covers every Professional Certificate on Coursera.

This course focuses on how to manage and improve performance through structured conversations, feedback and coaching. You’ll learn how to run effective one-to-one meetings, deliver clear and actionable feedback and support individuals in improving their performance. By applying practical coaching techniques, you’ll build stronger relationships, address issues early and create a culture of continuous improvement within your team.

Syllabus

Team Leadership: Master Essential Communication Skills To Manage A Team With Confidence

In this module, you’ll learn how to deliver clear and actionable feedback that supports performance improvement. You’ll explore how to structure feedback conversations, address issues directly and focus on behaviour. Through practical approaches, you’ll strengthen communication, improve accountability and support positive change.

Leadership Skills: Improve Your Decision Making And Problem Solving Abilities To Drive Productivity

In this module, you’ll learn how to make fair, consistent and objective decisions when managing performance. You’ll explore how to apply structured thinking, evaluate options and reduce bias. Through practical approaches, you’ll strengthen judgement, improve consistency and maintain trust.

Customer Experience: Cultivate Strong Relationships Using Emotional Intelligence To Improve Sales

In this module, you’ll learn how to understand behavioural drivers that influence performance and engagement. You’ll explore how to identify underlying causes, respond effectively and manage performance challenges. Through practical approaches, you’ll strengthen awareness, improve responses and support better outcomes.

Business Psychology: Lead And Influence Your Team With Psychological Insights

In this module, you’ll learn how to coach individuals to improve performance and build long-term capability. You’ll explore how to use questioning techniques, guide problem solving and encourage ownership. Through practical approaches, you’ll strengthen development, improve performance and build independence.

Change Management: Define Your Goals And Build A Detailed Strategy For A Smooth Transition (1 of 3)

In this module, you’ll learn how to support performance improvement through structured behaviour change. You’ll explore how to identify resistance, apply change techniques and reinforce new behaviours. Through practical approaches, you’ll strengthen consistency, improve adoption and support long-term performance improvement.

Change Management: Implement Proven Methodologies To Enable An Effective Transformation (2 of 3)

In this module, you’ll learn how to manage underperformance using structured processes and documentation. You’ll explore how to apply performance improvement plans, track progress and maintain fairness. Through practical approaches, you’ll strengthen consistency, improve accountability and ensure clear performance management.