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Microsoft

Culture, Inclusion and Engagement

Microsoft via Coursera

Overview

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Culture is the invisible infrastructure of purpose; this course equips you with the analytical tools to make it both visible and actionable. You’ll learn to design and deploy Barrett-based cultural surveys, utilizing Microsoft tools to visualize results through Power BI heat maps that pinpoint organizational strengths and weaknesses. Beyond diagnostics, you’ll create inclusion dashboards to identify meeting-equity gaps, enabling you to design targeted interventions for teams struggling with speaking-time parity. Furthermore, you will leverage sentiment analysis on communication data within Microsoft Teams to detect early warning signs of disengagement, allowing for proactive leadership adjustments. The course emphasizes the transition from abstract cultural concepts to measurable, data-informed outcomes. You’ll conclude with a portfolio project that integrates these culture diagnostics into a comprehensive, actionable analytics suite. This deliverable serves as a tangible demonstration of your ability to cultivate and measure a thriving, inclusive, and highly engaged organizational culture. By the end of this course, you will be able to: - Create Barrett-based culture surveys and analyze heat maps to propose culture-shift experiments. - Launch inclusion dashboards combining meeting-equity and HR data to flag parity gaps. - Run sentiment analysis on Microsoft Teams communications and brief leadership on engagement risks. - Design targeted interventions based on data patterns and measure their effectiveness.

Syllabus

  • Culture Diagnostic: Design & Deploy the Survey
    • Culture is often discussed in vague terms—we need to be more innovative, or our culture is toxic. This module teaches you to translate these impressions into measurable dimensions using the Barrett Values Model, then deploy a systematic survey to capture data across your organization.
  • Culture Diagnostic: Analyze Heat Maps & Propose Experiments
    • Raw survey data becomes actionable insight when visualized effectively. This module teaches you to build culture heat maps in Power BI that reveal patterns across departments and levels, interpret what those patterns mean, and design targeted experiments to shift culture in specific areas.
  • Inclusion Analytics: Build the Dashboard
    • Inclusion is often assessed through surveys and anecdotes. This module teaches you to build dashboards that combine objective meeting behavior data with demographic information, creating a systematic view of who gets heard in your organization.
  • Inclusion Analytics: Analyze and Intervene
    • Dashboards reveal patterns; analysis translates patterns into action. This module teaches you to identify teams with concerning parity gaps, while dashboards can accelerate decision-making, leaders must stay in control under this acceleration—pausing to validate patterns before acting to avoid misdiagnosis, investigate root causes, design targeted interventions, and establish coaching conversations that improve inclusion without creating defensiveness.
  • Sentiment Trends: Capture and Visualize
    • Employee sentiment often shifts weeks before formal engagement surveys capture it. This module teaches you to use Copilot to analyze Teams communications for sentiment signals, then visualize trends that reveal changes in organizational mood over time.
  • Sentiment Trends: Analyze Shifts and Brief Leadership
    • Trend lines reveal patterns; analysis connects patterns to organizational events and risks. This module teaches you to identify concerning sentiment shifts, attribute changes to specific announcements or events, and brief executive leadership with actionable recommendations.
  • Culture & Inclusion Analytics Suite
    • Integrate everything you've learned about culture, inclusion, and engagement into a portfolio-ready analytics suite. You'll create a Barrett-based culture diagnostic with heat map analysis and proposed experiments, an inclusion dashboard surfacing meeting-equity gaps and flagging low-parity teams, and a sentiment trend analysis briefing leadership on engagement risks—documenting your approach in a format you can deploy immediately in your organization or present in leadership conversations.

Taught by

Microsoft

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