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Amazon Web Services

Amazon Connect Console Fundamentals

Amazon Web Services via Coursera

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Overview

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The self-service graphical interface in Amazon Connect makes it convenient for non-technical users to design contact flows, manage agents, and track performance metrics. This course will introduce you to the Amazon Connect console.

Syllabus

  • Amazon Connect Console Fundamentals
    • The self-service graphical interface in Amazon Connect makes it convenient for non-technical users to design contact flows, manage agents, and track performance metrics. This course will introduce you to the Amazon Connect console.

Taught by

AWS Instructor

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