The Understanding Cisco Collaboration Foundations (CLFNDU) 1.1 course provides you with the essential skills and knowledge to effectively administer and support a single-site Cisco Unified Communications Manager (CM) deployment with Session Initiation Protocol (SIP) gateway functionality. This comprehensive course covers initial system parameters, device management including IP phones and video endpoints, user account administration, media resource configuration, maintenance operations, and troubleshooting methodologies. You will also develop proficiency in SIP dial plan design, including connectivity to Public Switched Telephone Network (PSTN) services, and implement class-of-service capabilities to control user access to communication features.
This foundational course equips you with the knowledge necessary to pursue CCNP Collaboration certification courses and serves as essential entry-level training for professionals new to Cisco on-premise, hybrid, and cloud collaboration technologies.
Objectives
After completing this course, you will be able to:
- Define collaboration and explain the primary functions of key devices in Cisco collaboration solutions across on-premise, hybrid, and cloud deployment models
- Configure and adjust required parameters in Cisco Unified Communications Manager (CM), including service activation, enterprise parameters, CM groups, time settings, and device pool configurations
- Deploy and troubleshoot IP phones using both auto registration and manual configuration methods within Cisco Unified CM
- Describe the call setup and teardown process for SIP devices, including codec negotiation via Session Description Protocol (SDP) and media channel establishment
- Administer Cisco Unified CM user accounts through both local and Lightweight Directory Access Protocol (LDAP) methods, including role and group assignment, service profile configuration, UC service activation, and credential policy implementation
- Configure dial plan elements within a single-site Cisco Unified CM environment, including Route Groups, Local Route Groups, Route Lists, Route Patterns, Translation Patterns, Transforms, SIP Trunks, and SIP Route Patterns
- Configure Class of Control on Cisco Unified CM to regulate which devices and lines have access to specific communication services
- Set up Cisco Unified CM for Cisco Jabber and deploy common endpoint features, including call park, softkeys, shared lines, and pickup groups
- Deploy a basic SIP dial plan on a Cisco Integrated Service Routers (ISR) gateway to establish PSTN network access
- Manage Cisco UCM access to media resources available within Cisco UCM and Cisco ISR gateways
- Describe reporting and maintenance tools, including Unified Reports, Cisco Real-Time Monitoring Tool (RTMT), Disaster Recovery System (DRS), and Call Detail Records (CDRs) in Cisco Unified CM
- Explain additional considerations for implementing video endpoints in Cisco Unified CM environments
- Describe the integration of Cisco Unity with Cisco Unified CM and the default call handler functionality
Prerequisites:
This course is designed as an entry-level offering with no specific prerequisite Cisco courses required; however, the following skills are essential:
- Proficiency with internet web browsers and general computer usage
- Knowledge of Cisco Internetwork Operating System (Cisco IOS) command-line interface
Who Should Attend:
- Professionals preparing to pursue CCNP Collaboration certification
- Network administrators
- Network engineers
- Systems engineers
Course Outline:
- Exploring the Path to Collaboration
- Introducing Cisco Unified Communications Manager and Initial Parameters
- Exploring Endpoints and the Registration Process
- Exploring Codecs and Call Signaling
- Managing Users in Cisco Unified Communications Manager
- Describing a Basic Dial Plan
- Describing Class of Service
- Enabling Endpoints and Features
- Describing the Cisco ISR as a Voice Gateway
- Exploring Cisco Unified Communication Manager Media Resources
- Reporting and Maintenance
- Exploring Additional Requirements for Video Endpoints
- Describing Cisco Unity Connection
Lab Outline
- Configure Default Cisco Unified CM System and Enterprise Parameters
- Configure the Cisco Unified CM Core System Settings
- Configure an Access Switch for an Endpoint
- Deploy an IP Phone Through Auto and Manual Registration
- Administer Endpoints in Cisco Unified Communications Manager
- Create a Local User Account and Configure LDAP
- Implement Users
- Create a Basic Dial Plan
- Explore Partitions and Call Search Spaces
- Describe Private Line Automatic Ringdown (PLAR)
- Deploy an On-Premise Cisco Jabber Client for Windows
- Implement Common Endpoint Features
- Configure Common Endpoint Features
- Configure Voice over Internet Protocol (VoIP) Dial Peers
- Configure Integrated Service Digital Network (ISDN) Circuits and Plain Old Telephone Service (POTS) Dial Peers
- Control Access to Media Resources
- Use Reporting and Maintenance Tools
- Explore Endpoint Troubleshooting Tools
- Examine the Integration between Unity Connection and Cisco Unified CM
- Manage Unity Connection Users
