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Cisco Networking Academy

IT Support Essentials

via Cisco Networking Academy

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Overview

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Build job-ready skills in hardware, software, and customer service. Your path to CCST IT Support certification.

Syllabus

  • IT Support Essentials Introduction
  • Module 1: Customer Service in IT Support
  • Customer Service in IT Support Hands-on Labs
  • Module 2: Processes and Tools for Troubleshooting
  • Introduction to Troubleshooting Hands-on Labs
  • Module 3: Troubleshooting the Windows Operating System
  • Troubleshooting the Windows Operating System Hands-on Labs
  • Module 4: Troubleshooting Linux and macOS
  • Troubleshooting Linux and MacOS Hands-on Labs
  • Module 5: Troubleshooting Mobile Devices and Applications
  • Troubleshooting Mobile Devices and Applications Hands-on Labs
  • Module 6: Troubleshooting Common Services and Peripheral Connectivity Issues
  • Troubleshooting Common Services and Peripheral Connectivity Issues Hands-on Labs
  • Module 7: Troubleshooting Common Network Connectivity Issues
  • Troubleshooting Common Network Connectivity Issues Hands-on Labs
  • Module 8: Troubleshooting Common Security Issues
  • Troubleshooting Common Security Issues Hands-on Labs
  • Module 9: Troubleshooting Common Hardware Issues
  • Troubleshooting Common Hardware Issues Hands-on Labs
  • Module 10: Common Hardware Upgrades
  • Common Hardware Upgrades Hands-on Labs
  • IT Support Essentials Course Final Exam

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