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Course description
The current pandemic crisis highlighted the importance of excellent customer service. Passenger needs to feel protected and safe as they become more sensitive than ever. It’s the right time for customer service representatives to polish their skills and learn how they can best assist an anxious or doubtful passenger.
Learning outcomes
At the end of this course, participants will be able to:
- Present their company's brand and products positively
- Persuade customer of your product’s value
- Guide and prepare your customers for upcoming trips
- Maintain a long-term positive relationship with customers
- Manage complaints
Who should attend
- Customer Service Managers/ Leads
- Reservation & Ticketing Specialists
- Check-in, traffic, operations, baggage service and information desk staff
- Flight Attendants
- Sales Representatives
- CRM Managers
